On Thursday, 9 January 2020, GCX suffered two major cable cuts off-shore Port Suez. The cable routes impacted include FALCON between Muscat and Suez and FEA between Mumbai and Suez. Initial findings indicate that probable cause was an anchor drag by a large merchant vessel in the immediate area. GCX has initiated mobilization of the repair ships and is working to apply for required permits. Estimated time of repair completion will depend on the availability of permits.
All Layer 1 traffic on the impacted routes remain hard down. Restoration for customers is being worked out for critical routes through various available options (including third party cables, where ever feasible). Customers should contact their respective account managers for further updates on the restoration process.
GCX team is working around the clock to ensure we place top priority in expediting the repair and restoration process.
