Inside Sales Manager

The Inside Sales Manager in GCX will be responsible for supporting dedicated customers on D2D business to increase revenue to a selected account base; this will involve day to day contact with all selected accounts and will require the active management of virtual teams comprising a number of technical, commercial and admin roles. Key target is ensuring customer satisfaction and improve level of accuracy of daily interaction.


Duties & Responsibilities

  • To ensure achievement of high level incremental revenue target from existing contracts
  • To act as the commercial owner for all orders of small scale projects and change requests to maximize revenue
  • Responsible for coordinating the resources required within the GCX virtual team needed to support the client base
  • Ensure that the GCX contract with the customer is being adhered to correctly and that all opportunities to bill are fulfilled
  • Be a key point of escalation for customer commercial queries
  • To become a ‘center of excellence’ regarding key admin tasks, especially Oracle & Remedy
  • Ensure that all activities are carried out in accordance with GCX internal processes
  • Distribute knowledge in a positive fashion to the rest of the GCX Account Management Team
  • Processing of all new client orders
  • Oversee dedicated Client sales operations
  • Ensuring Moves Add and Change are delivered and invoiced on time.

Skills and Experience

  • Confident and tenacious individual who understands the importance of ownership and fulfilling their responsibilities
  • Strong drive, persistent and resilient, able to manage customer issues through to a successful conclusion
  • Account Management Experience
  • Previous Telecoms Experience
  • Able to withstand significant business pressures while still maintaining effective performance and working relationships
  • Possess negotiating and influencing skills
  • Able to communicate clearly and effectively, written and verbal to both internal and external customers
  • Possess organizational skills
  • Able to think laterally to derive solutions to unforeseen issues
  • Possess the numerate and literacy skills required to effectively maintain project documentation
  • An awareness of the principles of Wide Area Networking (WAN) networks
  • Has basic technical knowledge and understanding of Wide Area Networking (WAN) particularly solutions with Cisco Router
  • Able to learn new technologies
  • Demonstrable career achievement


  • Degree: FH (Fachhochschule) or University or apprenticeship

Additional Requirements

  • Fluent in English/German language.

Job Type: Full-time

Employment Type: Permanent

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